Privacy policy

Privacy Policy

Nouvag AG values your privacy and security of the information seriously that you share through www.nouvag.com and is committed to the safe and secure processing of personal data and to complying with applicable data protection laws. We also want, you must feel comfortable using our website. It is important that you understand how we collect, use, and maintain your information. This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Please take time to read our Terms of Use. By using Nouvag AG website, or using any Nouvag AG products/services, you are agreeing to the terms of this Privacy Policy and, as applicable, the Terms of Use.

We have taken appropriate technical and organizational measures to protect your personal data from loss or unlawful access. The group of persons who have access to your personal data is limited. Only persons associated with Nouvag AG who need to process your personal data in accordance with the purposes set out below have access to your personal data.

The following describes how we process your personal data:

How do we obtain your personal information?:

We obtain personal information from you when you register on our website, provide our representatives with your business card, or when we receive your information from representatives of your company.

Categories of personal data we process:

Personal Information includes your name, address information, email address and URL, telephone number, account username and password, credit/debit card numbers and associated billing addresses (if intended to make a purchase) and expiration dates, account numbers, as well as other, similar information.

Furthermore, the following shall be interpreted as personal data: personal master data, contact data, any data relating to the contractual and legal relationship, network and device identification.

In case you use our support area, we may additionally process data generated automatically your activity in the forum: date of last activity, subscribed threads, favorite posts, achievements in the forum, private messages and posts.

Such information is only collected from you only if you voluntarily submit it to us.

Non-Personal Information: We gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymized, browser types and other anonymous statistical data involving the use of our website.

Purpose of processing:

With the data stored on our site, we identify you as our customer/subscriber/patron and deliver products/notices and other marketing materials. As a visitor, you are not allowed to purchase any product or subscribe to newsletter or make a comment anonymously. Therefore, these data are the only means to identify you and allow you to make these actions on our site.

Furthermore, the purpose of the processing is to fulfill our contractual obligations towards your company. This occurs, for example, in the form of sending you offers, managing your orders, providing products and services to your company, issuing invoices to your company or responding to your service requests, etc.

What we do NOT do with your personal data:

We do not and will never share, disclose, sell, rent, or otherwise provide your personal data to other companies for the marketing of their own products or services.

Legal basis for processing:

Without your explicit consent to the processing of your personal data, Nouvag AG relies on the legitimate interest to send you relevant communications in the context of marketing. The data protection implications of processing this data are minimal, as Nouvag AG contacts you in a professional capacity. You have the possibility to object to the processing for marketing purposes by clicking on the "unsubscribe" link, which you will find in all marketing emails sent to you. You are entitled to object to the processing at any time by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. If you withdraw your consent or unsubscribe (as the case may be), we will retain certain personal data (only to the extent strictly necessary).

Recipients of personal data:

Your personal data may be shared within Nouvag AG. Your personal data may also be disclosed to suppliers or business partners as well as to legal representatives who provide services on our behalf, such as offering marketing solutions.

Retention period:

Your personal data will be processed and stored when you register an account with Nouvag, unless you delete or cancel the account yourself (subject to laws and regulations).

Unless you object to the processing of your personal data, personal data will be processed for direct marketing purposes.

If we have your consent to process your personal data, you can revoke it at any time by contacting us at the following e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..

Transfer of personal data to third parties and countries:

Your personal data may be transferred to a country outside the EU/EEA, such as Canada (commercial organizations), New Zealand and Switzerland, which provide a similar level of protection as within the EU/EEA. The transfer is based on the legal basis set out in how we process your personal data and is for the purpose set out in how we process that data. The transfer to these countries is based on the European Commission's adequacy decision.

Your personal data may also be transferred to a country outside the EU/EEA as mentioned above, such as Australia, Brazil, Chile, China, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mexico, Peru, Philippines, Russia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, United States, Venezuela, which may have a lower level of protection than within the EU/EEA.

With regard to any third party links of products and services on our website, we have no responsibility or liability for the content and activities of these linked sites. Third party sites have their own privacy policies.

What rights do you have?:

You have the right to know what personal data we process about you. You have the right to request access to your personal data and you can request that we provide you with a copy of that data. You have the right to have inaccurate personal data concerning you corrected, and in some cases, you may request that we delete your personal data. You also have the right to object to certain processing of your personal data and to request the restriction of the processing of your personal data. Restricting or deleting your personal data may prevent Nouvag AG from fulfilling its obligations to you. You also have the right to request data portability, whereby your personal data is extracted in a machine-readable format and transferred to another controller. Nouvag AG is not always obliged to comply with a request for deletion, restriction, objection or data portability made by you. Other circumstances, such as the exercise of the right to freedom of expression and information, compliance with a legal obligation requiring processing under EU or Member State law, or processing for the establishment, exercise or defense of legal claims, may justify further processing by Nouvag AG. We will check the admissibility of your request and inform you about the decision and the justification. If you have given us your consent to process your personal data, you can revoke this consent at any time and without giving reasons.

If you have any questions regarding the processing of your personal data, please feel free to contact us by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Objections and complaints:

In case of objections or complaints of any kind regarding our processing of your personal data, you are entitled to lodge a complaint with the competent data protection supervisory authority, if required by applicable law.

For California Residents:

Under the California Consumer Protection Act (CCPA), personal information includes any information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be associated directly or indirectly with a household. We do not sell your personal information to third parties.

Information about cookies:

Nouvag AG site uses cookies to identify and track visitors, their actions of site, and their website access preferences. Nouvag AG site visitors wishing not to have cookies placed on their browsers, should turn off cookies while using nouvag.com. In that case, you may lose some features of the website.

Date breach procedures:

If in any case a breach of data, such as loss, alteration, unauthorized disclosure or access, personal data transmission, storage or otherwise processed happens, we will notify you immediately after we become aware of.

Links to other websites:

Our website contains links to other websites whose privacy practices may differ from those described in this Privacy Policy. If you choose to submit personal information to one of these third-party websites, your information will be subject to their privacy policies. We encourage you to carefully read the privacy policies of each website you visit.

Social Media Widgets:

Our website contains social media features, such as the "Facebook" button, and widgets, such as the "Share" button or interactive mini-programs that run on our website. These features and widgets may collect your IP address, the page(s) you visit on our website, and may set a cookie in order for the feature or widget to function properly. Social media features and widgets are hosted either by a third-party provider or directly on our website. Your interaction with these features and widgets is subject to the privacy policy of the company that provides them.

This privacy policy was last modified on 8 September 2021.

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