Privacy policy
Nouvag and its affiliated companies take the protection of your privacy and the security of the information you share very seriously. We are committed to processing personal data securely and complying with applicable data protection laws. This Privacy Policy explains how your personal data is collected, stored, used, disclosed, retained and transferred on our websites (hereinafter referred to as "processing"). It also informs you about your rights concerning your personal data and its processing. The scope of personal data collected depends on the context of your interactions with us, the products, services and features you use, and your location.
Changes to this Privacy Policy may be made by publishing an updated version on this website. The effective date of the revised Privacy Policy will be indicated accordingly.
Please take the time to read our Terms of Use. By using the Nouvag website or purchasing Nouvag products or services, you agree to the terms of this Privacy Policy and, where applicable, our Terms of Use.
We have implemented appropriate technical and organisational measures to protect your personal data against loss or unauthorised access. Access to your personal data is restricted to individuals associated with Nouvag who need to process such data for the purposes outlined below.
Our website contains links to other websites whose privacy practices may differ from those described in this Privacy Policy. If you choose to provide personal data to any of these third-party websites, your data will be subject to their respective privacy policies. We recommend that you carefully read the privacy policies of every website you visit.
The following sections describe how we process your personal data.
Categories and Processing of Personal Data
The personal data we process in connection with our website and general business relationships includes not only information actively collected when you interact directly with us through our website or other communication channels, but also information you voluntarily provide. Consequently, it is not possible to provide an exhaustive list of all personal data we may process. However, the following categories of personal data are generally collected:
- Name
- Title
- Address
- Personal contact details, such as telephone numbers and email addresses
- Name, address, department, contact details and other information relating to the company you represent, as well as your role within that company
- Username and password
- VAT identification number
- User profile information
- Classification as a private or commercial user
- Preferences (e.g. language settings)
- IP address, operating system, browser type, browser version, browser configuration, name of internet service provider and device type
- URL and IP address of the website from which you access our website, including the date and time
- Service enquiries relating to orders
- Purchase history
- Search terms
- Browsing history on our website
- Personal data collected through cookies and similar technologies
- Consents and authorisations granted
- Survey responses, ratings and feedback
- Content of all communications, including messages exchanged via social media
- Any other information actively entered on our website
Purpose of Processing and Legal Basis
The processing of your personal data is carried out in connection with our business relationship. This business relationship also forms the legal basis for processing your personal data.
The main purposes of processing include, but are not limited to:
- Establishing and terminating contractual relationships with you or your company
- Exercising our rights and fulfilling our contractual obligations, such as licensing, providing services, invoicing, responding to service enquiries, preparing quotations, drafting contracts, delivering products, providing white papers, videos, webinars and other content, as well as asserting or defending legal claims
- Improving, maintaining and protecting our products
- Preventing fraud
- Ensuring compliance with legal obligations
Marketing and Customer Surveys
We may process your personal data for marketing purposes and customer surveys. This primarily includes:
- Providing information about products, services, events and publications through any available communication channel
- Conducting customer satisfaction surveys
- Collecting customer testimonials, comments and reviews
Unless we explicitly request your consent to process your personal data, we rely on the legitimate interests of Nouvag and its affiliated companies to process your personal data for direct marketing and customer surveys. You can opt out of direct marketing communications by clicking the "Unsubscribe" link in the marketing communications you receive. You also have the right to object to such processing at any time by exercising your rights via email at info@nouvag.com.
Non-Personal Information
We collect statistical and other analytical data on an aggregated basis from all visitors to our website. This non-personal data includes information that cannot be used to identify or contact you, such as demographic information derived from users' IP addresses where these have been shortened or anonymised, as well as other anonymous statistical data relating to the use of our website.
Google Analytics 4
This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics enables us to statistically analyse user behaviour on our website and optimise our online services in terms of usability, content and functionality. The information collected and processed may include pages visited, time spent on the website, browser type, device type, approximate geographical location and interactions with our website. Google Analytics uses cookies and similar technologies to distinguish returning visitors and individual sessions. According to Google, IP addresses are not permanently stored in Google Analytics 4.
The data collected may be transferred to and processed on Google servers outside Switzerland, particularly in the United States. Data processing is carried out in accordance with the applicable provisions of the Swiss Federal Act on Data Protection (FADP). Google Analytics is used on the basis of your consent. You may withdraw your consent at any time through the cookie settings on our website, with effect for the future.
Further information about how Google processes personal data can be found at: https://policies.google.com/privacy?hl=en
Further information about Google Analytics: https://support.google.com/analytics/answer/6004245?hl=en
Use of Cookies
We typically use "cookies" and similar technologies on our websites to identify your browser or device. A cookie is a file that is sent to your computer or automatically stored on your computer or mobile device by your web browser when you visit our website. When you return to our website, cookies allow us to recognise your browser or device, even if we do not know your identity. In addition to cookies that are used only during a session and deleted after you leave our website ("session cookies"), cookies may also be used to store user preferences and other information for a certain period of time (e.g. two years). These are referred to as "persistent cookies". You can configure your browser to reject cookies, store them only for a single session or delete them before their scheduled expiry. Most browsers are configured to accept cookies by default. We use persistent cookies to better understand how you use our services and content.
Technical Cookies
Our website uses technically necessary and functional cookies to provide essential features and improve usability. In particular, the following cookies are used:
country: Stores the visitor's selected country or region to provide relevant country-specific content and settings.
dp_cookieconsent_status: Stores the visitor's individual cookie preferences and consent decisions so that they can be respected during future visits to the website.
These cookies are used to provide basic website functionality and store user preferences. They are not used to create user profiles or for advertising purposes.
The processing of the resulting data is carried out in accordance with the Swiss Federal Act on Data Protection (FADP).
Statistical Cookies
Our website uses cookies from the Google Analytics 4 web analytics service to statistically evaluate website usage and improve our online services. In particular, the following cookies are used:
_ga: Used to distinguish individual website visitors. Retention period: up to 2 years.
_ga_9JNTZ5E3R9: Used to store session status and recognise website visits. Retention period: up to 2 years.
These cookies enable the analysis of page views, visit duration and user interactions. They are used with your consent, which you may withdraw at any time through the cookie settings on our website.
Processing of Personal Data When Visiting Nouvag's Social Media Platforms
You may interact with us on various social media platforms. The respective social media platform provider is solely responsible for processing your personal data. To learn more about how your personal data is processed by these providers, please refer to their respective privacy policies.
Recipients of Personal Data
As a general rule, your personal data remains within Nouvag. However, personal data may be disclosed to the following recipients:
- Nouvag companies and third parties on a need-to-know basis in connection with the business relationship between you or your company and Nouvag Data processors acting on behalf of Nouvag
- Law enforcement and supervisory authorities, lawyers and advisers in connection with fulfilling our legal obligations or asserting or defending rights and claims Content published by you may be accessible to registered users worldwide
Personal data is stored in Switzerland or within the European Economic Area (EEA). If personal data is transferred to a country outside the EEA, such transfers will only be made to recipients in countries that provide an adequate level of data protection in accordance with the requirements of the European Commission, or to recipients who have entered into an agreement with Nouvag governing data security. In addition, a risk assessment will be carried out and, where necessary, further measures will be implemented to ensure data security. The same applies to the transfer of data from the United Kingdom. In such cases, the applicable adequacy regulations of the United Kingdom will be observed.
Data Retention Period
We process and retain your personal data for as long as necessary to fulfil our contractual and legal obligations or the purposes for which the data is processed. Personal data may also be retained for the period during which claims can be asserted against our company, or where we are otherwise legally required to retain such data or have legitimate business interests in doing so (e.g. for evidence and documentation purposes). Once your personal data is no longer required for the purposes stated above, it will generally be deleted or anonymised wherever possible.
Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access and misuse. These measures include, for example, internal policies, employee training, IT and network security solutions, pseudonymisation and security controls.
Your Rights
Under the data protection laws applicable to you, and to the extent provided for by such laws (for example, under the General Data Protection Regulation, GDPR), you may have the right to access, rectify or delete your personal data, restrict its processing and object to our processing activities. Please note, however, that we reserve the right to invoke applicable legal restrictions. This may be the case, for example, where we are legally required to retain or process certain data, have an overriding legitimate interest in doing so (where permitted by law), or need the data to assert or defend legal claims.
You may withdraw any consent previously given at any time.
Exercising these rights generally requires you to provide sufficient proof of your identity. To exercise your rights, you may contact us using the contact details provided below.
Every data subject also has the right to enforce their claims through legal proceedings or lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC): https://www.edoeb.admin.ch
If you have any questions regarding the processing of your personal data, please contact us by email at: info@nouvag.com
Objections and Complaints
Our team is available to assist you with any questions relating to data protection.
Enquiries can be sent directly to info@nouvag.com. If you have any objections or complaints regarding our processing of your personal data, you have the right to lodge a complaint with the competent data protection supervisory authority, where provided for under applicable law.
Information About the Data Controller
NOUVAG AG
St. Gallerstrasse 25
9403 Goldach
Switzerland
Although you may exercise your rights against any Nouvag company, Nouvag AG has been assigned responsibility for informing you about the joint processing of your personal data and serves as the central point of contact for your enquiries.
You can contact us at:
For California Residents
Under the California Consumer Privacy Act (CCPA), personal information includes any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular household. We do not sell your personal information to third parties.
This Privacy Policy was last updated on October 28, 2026.